Refund policy

Returns
Return eligibility depends on the items in your order. You may request a return within 30 days of receiving your order.

Where returns are accepted, items must be returned in the same condition they were received — unused and undamaged, with any tags, and in their original packaging, or as otherwise indicated in the return instructions. When requesting a return, you must provide clear photos/images showing the item’s condition. We may reduce or decline your refund if the item has been used, damaged, or handled more than necessary.

How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law. Contact us before returning an item. Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues
Please inspect your order on arrival and contact us immediately — with photos — if an item is defective, damaged, or incorrect.

Exceptions / non-returnable items
Some items may not be eligible for return, as stated in the terms above or on the product listing at the time of purchase. Contact us with any questions about a specific item.

Exchanges
Contact us to ask about exchange options before returning your item.

European Union returns and cancellations
If you are a consumer in the EU and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies. After you notify us, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after being informed of your cancellation, but may withhold the refund until we receive the goods back or receive evidence they’ve been sent. For eligible cancellations, we refund the product price and the cost of standard delivery (if paid); we are not required to refund any extra paid for express or premium delivery beyond standard.

United Kingdom returns and cancellations
If you are a consumer in the UK and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies. After you tell us, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after we receive the returned goods or evidence they’ve been sent. For eligible cancellations, we refund the product price and standard delivery (if paid); we may not refund extra paid for express or premium delivery beyond standard.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you’ll be refunded to your original payment method unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund. If you don’t see your refund within a reasonable time after approval, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact
To request a cancellation, start a return, ask about an exchange, or report damaged items, contact us at contact@noctturne.shop.